Business Process Narrative Template

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Business Process Narrative Template
Business Process Narrative Template from

Table of Contents

What is a Business Process Narrative?

A business process narrative is a written document that describes in detail how a particular business process works. It provides a step-by-step account of the activities, decisions, and interactions that take place during the execution of the process. It serves as a guide for employees, stakeholders, and other interested parties to understand and visualize the flow of the process.

Why Use a Business Process Narrative Template?

Using a business process narrative template can greatly simplify the process of creating a narrative. It provides a structured format and prompts for the essential information that needs to be included. Templates also ensure consistency across different narratives, making it easier for readers to understand and compare processes. Additionally, templates save time and effort by providing a starting point, so you don’t have to start from scratch.

How to Create a Business Process Narrative

To create a business process narrative, follow these steps:

  1. Start with an overview: Begin by providing a brief introduction to the process, its purpose, and its significance within the organization.
  2. Identify the process steps: Break down the process into individual steps or tasks. Describe each step in detail, including the inputs, outputs, and any decision points.
  3. Include process flow diagrams: Visualize the process flow using diagrams or flowcharts. This helps readers understand the sequence of activities and the relationships between different steps.
  4. Describe roles and responsibilities: Specify the roles and responsibilities of individuals or teams involved in the process. This helps clarify who is responsible for each task and ensures accountability.
  5. Highlight key metrics and performance indicators: Identify the metrics or indicators used to measure the performance of the process. This helps track progress and identify areas for improvement.
  6. Address exceptions and contingencies: Consider any potential exceptions or contingencies that may arise during the process. Describe how these situations should be handled to ensure smooth execution.
  7. Include supporting documentation: Attach any relevant documents, forms, or templates that are used in the execution of the process.
  8. Review and revise: Once the narrative is complete, review it for accuracy, clarity, and completeness. Revise as necessary to ensure it accurately reflects the process.

Tips for Writing an Effective Business Process Narrative

Here are some tips to help you write an effective business process narrative:

  • Use clear and concise language: Avoid jargon and technical terms that may confuse readers. Use simple and straightforward language to ensure clarity.
  • Be specific and detailed: Provide enough information for readers to understand each step of the process. Include specific examples or scenarios to illustrate key points.
  • Use headings and subheadings: Organize the narrative into sections and subsections to improve readability. Use headings and subheadings to clearly indicate the content of each section.
  • Include visuals: Use diagrams, flowcharts, or screenshots to supplement the text and make it easier for readers to understand the process.
  • Consider the audience: Tailor the narrative to the intended audience. Use language and examples that are relevant and meaningful to them.

Common Mistakes to Avoid

When creating a business process narrative, be sure to avoid these common mistakes:

  • Being too vague or general: Provide enough detail for readers to understand the process. Avoid using generic statements that do not add value.
  • Overcomplicating the narrative: Keep the narrative simple and easy to follow. Avoid unnecessary complexity or technical language.
  • Forgetting to update the narrative: As processes evolve or change, make sure to update the narrative accordingly. An outdated narrative can lead to confusion and inefficiency.
  • Not considering the reader’s perspective: Put yourself in the reader’s shoes and consider what information they need to understand and execute the process.


A business process narrative template is a valuable tool for documenting and communicating how a business process works. By following a structured format and including essential information, you can create an effective narrative that is easy to understand and follow. Remember to use clear and concise language, provide enough detail, and consider the needs of your audience. With a well-written narrative, you can improve process understanding, promote consistency, and drive efficiency within your organization.

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